Support & Legal
You don’t have to search for your dream trip any further! You will always find the best prices on bstoked. We are so sure about that, that we even guarantee it!
There are many unique offers on bstoked, that you just can't find anywhere else on the internet. But some of our partners do offer their services on different channels as well. That's fine for us – as they have to guarantee us that our customers always find the best price on bstoked.
It should never happen. But in case you DO nevertheless find a bstoked offer for less somewhere else on the web, please let us know asap! And if you have already booked this offer on bstoked, just send us a link and a screenshot to that cheaper site within 48 hours, and we'll instantly refund you the difference or let you cancel your bstoked booking at no cost!
Best Price Guarantee Terms and Conditions
- The bstoked Best Price Guarantee is available to any customer who has received a booking confirmation for a service on bstoked
- The claim has to be submitted within 48 hours after receiving the booking confirmation on bstoked. Claims received after this deadline can't be honored, as some prices of course may change over time
- The best price guarantee only applies to online rates available to the general public. It does not apply to special membership, corporate or government rates.
- A multi-night accommodation or tour booking constitutes one single booking and cannot be broken up into individual bookings to file separate claims.
- The Best Price Guarantee does not apply to services that were booked solely using promotional codes or were won through contests or sweepstakes
- The Best Price Guarantee only applies to comparable rates with the same dates of travel, included services, room type and number of guests
- Customers have to send a screenshot from the actual booking site, showing the lower price and a direct link to that site. bstoked reserves the right to deny any claims that cannot be verified.
- bstoked reserves the right to deny any claims that would arise from rates loaded in error by bstoked or the accommodation or travel supplier, or to any printing, typographical, administrative or technological errors relating to the rates backed by the Best Price Guarantee
- bstoked reserves the right to deny a refund, but to allow free cancellation of the booking instead